Shipping policy

Welcome to Openhagen!

Openhagen is owned and operated by Openhagen ApS.

Thank you for shopping at Openhagen, this shipping policy applies to all products offered and published by Openhagen on the websites:

Openhagen is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page. In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.

  1. OPENHAGEN SHIPPING
  • Openhagen delivers almost all over the world.
  • All our products are shipped from Copenhagen, Denmark, via PostNord.

Openhagen orders are shipped and delivered on business days (Monday - Friday - 8 AM - 5 PM). For security reasons, Openhagen will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

  1. SHIPPING COSTS
  • Openhagen will periodically offer free shipping within certain territories on all orders. 

Openhagen may on occasion and because of special offers, promotions and special days, offer free shipping on some or all products. Free shipping will be applied to the order at the time of purchase.

  1. ORDER PROCESSING TIMES
  • 24 hours.

Order processing will take place Monday through Friday from 8:00 AM to 5.00 PM (Orders are not processed on weekends and major holidays). Please keep in mind that may be extended during holidays, launches, restocks, limited edition releases and promotions.

Note: Order processing times and shipping times are different.

  1. SHIPPING TIMES
  • 7 - 14 business days outside of the EU
  • 2-7 days within the EU

Please note that the shipping times shown in this policy are estimated times and may vary according to the place of delivery of the order.

  1. ORDER TRACKING

Once the order has been shipped, you will receive an email that will include the tracking number of your order. Be sure to track your order using the tracking number we provide. We are not responsible for lost or stolen packages. If your package has been lost or stolen, please contact the respective shipping company according to the tracking number provided or contact us through our contact information for further assistance and information.

  1. IMPORT DUTIES

Openhagen is not responsible for the payment of any import duties that may apply to your orders, nor is Openhagen responsible for packages returned or undelivered due to non-payment of such duties. Payment of any taxes that may apply to your package is the sole and exclusive responsibility of the customer. Please note that because products are shipped from Denmark, import duties may apply depending on U.S. customs legislation. Please refer to the legislation regarding the importation of products into the United States. For orders over 800 USD, import taxes may apply. 

  1. DELAYS

Openhagen is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Furthermore, Openhagen is not responsible for delays related to the courier service itself. Unfortunately, we have no control over these delays. Transit time does not include Saturdays, Sundays or holidays.

  1. UNDELIVERED PACKAGES

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.

  1. WRONG DELIVERY ADDRESS

Openhagen will not be responsible or reimburse for lost or undelivered packages due to incorrect, inaccurate or outdated delivery addresses.

It is the buyer's responsibility to ensure that the delivery address they provide during the checkout process is current, correct and accurate. Before completing the checkout process, please ensure that you provide a correct, current and accurate delivery address.

If your order is not delivered due to incorrect, inaccurate or outdated delivery addresses and the order is returned to our premises, we reserve the right to charge you for additional delivery charges or to terminate this contract and issue a refund with the discounted value of the delivery.

  1. SECURE DELIVERY ADDRESS

Openhagen recommends customers provide a secure delivery address, for example your home or place of employment. Openhagen is not responsible for packages lost or stolen due to unsafe delivery addresses.

  1. SHIPPING COMPLETED

Each delivery is considered to have been made from the moment Openhagen makes the product available to the buyer, which is made possible by the control system used by the courier company when the status of the order changes to “completed” or “delivered".

  1. CONTACT INFORMATION

If you have questions about this shipping policy, please contact us through our contact page or via the contact information below:

Openhagen ApS.

Email: hello@openhagen.com