Welcome to Openhagen!

Openhagen is owned and operated by Openhagen ApS.

Openhagen is committed to delivering the product in perfect condition at the address indicated by the customer on the checkout page. In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.

1. OPENHAGEN SHIPPING

  • Openhagen delivers almost all over the world.

Openhagen orders are shipped and delivered on business days (Monday - Friday - 8 AM - 5 PM). For security reasons, Openhagen will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

2. SHIPPING COSTS

  • Openhagen offers FREE shipping on orders above $199 in most countries.

Openhagen may on occasion and because of special offers, promotions, and special days, offer free shipping on some or all products. Free shipping will be applied to the order at the time of purchase.

3. ORDER PROCESSING TIMES

  • 48 hours.

Order processing will take place Monday through Friday from 8:00 AM to 5.00 PM (Orders are not processed on weekends and major holidays). Please keep in mind that may be extended during holidays, launches, restocks, limited edition releases, and promotions.

Note: Order processing times and shipping times are different.

4. SHIPPING TIMES

  • FREE shipping on orders above $199.
  • Money-back guarantee.
  • 2-8 working days delivery.
  • If customers provide the delivery address based on PO box addresses it will take 7-20 working days.

Please note that the shipping times shown in this policy are estimated times and may vary according to the place of delivery of the order.

5. ORDER TRACKING

Once the order has been shipped, you will receive an email that will include the tracking number of your order. Be sure to track your order using the tracking number we provide. We are not responsible for lost or stolen packages. If your package has been lost or stolen, please contact the respective shipping company according to the tracking number provided or contact us through our contact information for further assistance and information.

6. IMPORT DUTIES

Openhagen automatically covers all import duties related to your orders. However, please be aware that for orders over $800 USD, import taxes may still apply. We take responsibility for ensuring a smooth delivery process, but it's essential for customers to be aware of potential taxes and refer to U.S. customs legislation for further information.

7. DELAYS

Openhagen is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Furthermore, Openhagen is not responsible for delays related to the courier service itself. Unfortunately, we have no control over these delays. Transit time does not include Saturdays, Sundays, or holidays.

8. UNDELIVERED PACKAGES

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.

9. WRONG DELIVERY ADDRESS

Openhagen will not be responsible or reimbursed for lost or undelivered packages due to incorrect, inaccurate, or outdated delivery addresses.

It is the buyer's responsibility to ensure that the delivery address they provide during the checkout process is current, correct, and accurate. Before completing the checkout process, please ensure that you provide a correct, current, and accurate delivery address.

If your order is not delivered due to incorrect, inaccurate, or outdated delivery addresses and the order is returned to our premises, we reserve the right to charge you for additional delivery charges or to terminate this contract and issue a refund with the discounted value of the delivery.

10. SECURE DELIVERY ADDRESS

Openhagen recommends customers provide a secure delivery address, for example, their home or place of employment. Openhagen is not responsible for packages lost or stolen due to unsafe delivery addresses.

11. SHIPPING COMPLETED

Each delivery is considered to have been made from the moment Openhagen makes the product available to the buyer, which is made possible by the control system used by the courier company when the status of the order changes to “completed” or “delivered". 

Contact Us:

If you have questions about this shipping policy, please contact us through our contact page or via the contact information below.

Openhagen ApS.

Address: Turesensgade 33, kld. Th 1368, Copenhagen K Denmark

Phone: +1 (213) 262-2900 

Email: mariannae@openhagen.com